Strengthening Client Relationships
The easiest way to obtain work is from existing clients. An effective client relations program serves as the bridge to maintaining contact with your existing clients.
Success can best be achieved by asking your clients specific questions about the service you provide, the trends in their industry, how the competition is performing and insight into your technical staff's capabilities.
Client Relations Services
- Program development and implementation
- Program evaluation and recommendations
- Client debriefings
- Client perception surveys
- Staff orientation on client relations
- Contact database development and management
WHAT OUR CLIENTS SAY
"MARKETLINK’s client perception survey came at a pivotal moment in our firm’s evolution and delivered tremendous value. The process gave us candid insight into how our clients truly experience our strengths, while also highlighting where we had real opportunities to focus and grow. Those insights directly informed important decisions- from the market sectors we prioritize to how we align our teams and where we concentrate our efforts moving forward. As a result, we’re operating with greater clarity, stronger alignment, and increased confidence in the strategic choices shaping our future. MARKETLINK helped turn client feedback into meaningful direction for our firm, improving every aspect of our business."
- Kathleen Warner, Principal/President and Director of Interior Design | CJMW Architecture
"Our long-term relationship with MARKETLINK began during a change of ownership in the company several years ago. We wanted a fresh approach to our marketing, and MARKETLINK suggested a strategic planning process beginning with client surveys to help us determine what we were doing well and what we could be doing better. Through the strategic process, they helped us pursue specific new market sectors and expand our geographic reach. As our on-call marketing team, they continue to provide guidance and insight."
- Tim G. Watson, PE, SE, PLS, President/Principal | Watson Engineering Inc.
"MARKETLINK’s client relations calls on behalf of W+P have produced incredibly valuable feedback. It helps us understand where we excel from our client’s perspective, what they value in our services, and where we need to improve. Every client has different expectations and these calls help us to understand how we can not only meet their specific project requirements but exceed their highest expectations!"
- Jack Paddon | Williams + Paddon Architects + Planners